Some things you need to know and affirm, all are very important. Please read this amazing long-looking list. Don't worry, it goes fast..
1: If you purchased dog or cat clothing: DID YOU MEASURE? Yes, I'm serious. Our sizes are different. How to Measure If not, please send us a message to hold your order UNTIL YOU MEASURE.*** If you ordered for a kitten, especially if you are not in the US, did you account for the fact of how quickly they grow? If you measured and know your cats size, please disregard this paragraph. If you purchased toys, spa products or a sling/bed you did not need to measure.
2: WE ASSUME THAT YOU RECEIVE, READ & ACCEPT ALL INFORMATION IN THIS EMAIL AND THAT YOU HAVE PROVIDED A VALID EMAIL ADDRESS THAT YOU HAVE ACCESS TO WHEN YOU ORDER.
ALL ORDERS ARE FINAL SALE AND CUSTOM MADE JUST FOR YOU. THIS IS A MADE TO ORDER SHOP. **of course if there is a mistake on my part, or even on yours, please write to me and I'll work with you. I'm not heartless, I just don't consider "I want a different color" as a reason for a return.
******No matter what your shipping notification says, if you have several items, they may be shipping at different times, and you will get shipping emails for each of them**
Important things to do: Go to your Etsy (or other shop) account and turn on the notifications to get your emails.
If you need to contact me, please message me through your order in the shop you placed it in and include your order number.
If you are ordering from outside the USA, you may be charged a customs fee or VAT. We are not able to by law pay that for you so it's not included in the price. Please check with your countries post office regarding this. Not wanting to pay your import fee is not a valid reason to refuse or return your items.
The kitty elves and I make almost everything ourselves. If you have not shopped at a handmade store before, welcome to a privileged experience. You are welcome to contact me with questions, and I will happily have a respectful dialog with you. I'm very proud of what we do, and I'm here to help you in whatever way I can. If you are not respectful I reserve the right to cancel your order.
Sales and Promo codes are announced on thisVIP CLUBList so please sign up. We don't spam or sell names, and often do pre sales and special discounts for VIP's.
8: Your item must be: 1. Processed (ordering/cutting fabric/filled) 2. Produced (made) before it 3. Ships, as we are a made to order store. We are able to offer you extremely high quality products at a lower price this way. Time until you get your item will be: Processing + Production + Shipping.
(If you only ordered spa/bath products please skip down to the bottom of this email)
Processing time: All orders are held for 24 hours. You can receive a full refund in most cases if you cancel within 24 hours. This also allows you to make changes to your size choices for clothing--please see "did you measure?" #2 above. It may not be possible to make changes after 24 hours. If you need it faster, Please message me through your order and include your order number at Simply Sphynx on Etsy +Production Times: Of course anything listed as premade/ready to ship will ship ASAP (2-4 working days). *Cat toys and spa products - usually 2-4 days or with balance of order. All other items will have their production times on their listing/at checkout from store.** +Shipping Transit Times: If you chose: First Class: *USA 3-6 working days. *International 10-24 working days (not including passing through customs) If you chose: Priority: *USA 1-3 working days. *International 10-12 working days (not including passing through customs We reserve the right to ship early, and also a few days late. Nothing goes out until it's perfect.
We are a full time, full service business that clothes cats (and sometimes dogs) all over the world, from rescues to resorts, from home to Hollywood. You can see a lot of what we do at: http://www.slinxconcepts.com/press All of our items are made in clean, pet and smoke free studios in the USA. If you are on facebook, please go to:Simply Sphynx Club, ask to be added and answer the three questions. It's a great group for owners, and It's fun! You can also Like us on Facebook!Follow us on Twitter!Follow us on Instagram! Simply Sphynx Cats IG: @simplysphynx and hashtag #simplysphynx so I can see you and follow back!
If you ordered Spa products - yes we have products for bathing your sphynx HERE YOU MUST watch the video, and/or read the instructions, at least the short form before using your products. We have recently re branded and added a few new things. It's now the "Simply Sphynx Skin System" and the bottles are adorable and re usable. Here's some important facts. Everything you need to know about how to use the products isHERE There's a Demo Video too! (remember the bottles look different now :) If you got the Detox Drawing Kit, please be aware that this is a spot treatment, and not for all over use. If you want to change your order, please contact me ASAP. The most important aspect of what we do is you - it's because of people like you and the love you have for your cats that we can do this full time, and I never forget that. Thank you.
**We reserve the right to take longer, and appreciate your patience as everything here is made upon order and made by hand. We reserve the right to cancel an order for any reason at any time, and to choose who we sell to. Rudeness and untrue reviews are not tolerated, you will be placed on our "Do not sell to" list. If you are nice you will be treated like royalty :)